Shipping policy
At Teanomix, we are committed to delivering your order to you as quickly and efficiently as possible. Please take a moment to review our shipping policy, which outlines how we handle shipping for our tea accessories and teaware.
Worldwide Shipping
We proudly ship our products to customers around the globe. However, please note that there are certain countries where we do not ship due to restrictions or logistics. A list of these countries will be specified during the checkout process. If your country is not listed, unfortunately, we cannot ship to your location at this time.
Processing Time
- All orders are processed within 1-2 business days after we receive your order.
- Once your order is processed and dispatched, you will receive a notification confirming shipment.
- Please note that orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Delivery Times
- Standard Shipping: Estimated delivery times will vary based on your location and selected shipping method at checkout.
- Expedited Shipping: Faster delivery options are available for an additional fee. Estimated delivery times will be provided at checkout.
Tracking Your Order
- For your convenience, we offer tracking for all shipped orders.
- Tracking numbers are available upon request. Simply reach out to our customer support team at support@teanomix.com, and we will provide you with your tracking information.
Shipping Fees
- Shipping fees are calculated based on the weight of your order and your location.
- The total shipping cost will be displayed at checkout before you complete your purchase.
Customs, Duties, and Taxes
- International shipments may be subject to customs, duties, and taxes, which are the responsibility of the customer.
- Please check with your local customs office for more information on these potential charges.
Shipping Restrictions
- We currently do not ship to certain countries due to restrictions or logistics. These countries will be indicated during the checkout process.
- We do not ship to P.O. Boxes or military addresses.
Lost or Damaged Packages
- While we do our best to ensure that your package arrives safely, Teanomix is not responsible for packages that are lost or damaged in transit.
- If your package is lost or damaged, please contact us at support@teanomix.com, and we will assist you in resolving the issue.
Need Assistance?
If you have any questions or concerns about your shipment, please don't hesitate to contact our customer support team at teanomix@gmail.com. We are here to help!